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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-09-2022 09:29 AM - last edited on ‎05-09-2022 09:33 AM by Retired

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: macOS 12.0 Monterey

Can anyone please help me out with my print/scanner HP DeskkJet 3755. I'm having trouble scanning my documents. Everytime I will click scan, it will ask me to sign in, if I do it will direct me to an open website in my computer. I dont know what's wrong. Please advice. Thank you all.

1 person had the same question
1 REPLY 1

‎05-16-2022 06:48 AM

HP Recommended

@Jackie000, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, are you using the HP Smart app to scan?

Make sure the app is up to date. You may also reinstall it if required.

 

Download and use the HP Scan and Capture app to check if that helps.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

 

For more info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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