• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-17-2025 04:35 AM

HP Recommended

Hello HP Support,

We are experiencing a repeated issue with our HP Color LaserJet Pro MFP 4303 (firmware version 6.17.5.40-202503181735).

After approximately 10–15 successful scans to a network folder (SMB), the “Send” button becomes unresponsive — it is visible but cannot be pressed. The printer does not enter sleep mode, but the only solution is to reboot the device. After reboot, scanning works again for a while and then the problem repeats.

The network folder is accessed by IP address (e.g., \\192.168.0.15\Scan). “Test Folder Access” passes successfully.
Clearing the job log or temporary files does not permanently solve the issue.

We suspect this might be related to a firmware bug.
Could you please confirm whether HP is aware of this issue in version 6.17.5.40, and advise if a newer firmware update or fix is available?
If possible, please provide instructions for safely downgrading to a stable version.

Thank you for your support.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.