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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-11-2020 02:34 PM - last edited on ‎12-11-2020 03:06 PM by

HP Recommended
Product: Officejet 9010
Operating System: Microsoft Windows 10 (64-bit)

Does anyone have a scan software they use instead of the HP Smart ? I appreciate any reply.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-11-2020 03:42 PM

HP Recommended

@texasnewfy 

 

You are welcome.

 

Hmm.. Yes, it was a nice try - it should work.

Interesting that it does not do so.

 

Description says this package contains the Full Solution Software.

I extracted the contents and it looks right.

Meh.

 

The only other way to get to the Full Feature Software is to run the HP Easy Start Setup Software.

When asked to choose, opt in for the Full Driver.

HP Easy Start Printer Setup Software

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

 

So, I don't have an alternate.

 

 

 

 

 

 

 

Dragon-Fur

View solution in original post

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5 REPLIES 5

‎12-11-2020 02:55 PM - edited ‎12-12-2020 08:30 AM

HP Recommended

@texasnewfy 

 

Edits - Remove non-working link - Add corrected information

 

Rest easy.

 

The packaging is perhaps a bit different - the naming convention is odd and  new.

 

The HP Full Feature Software - including HP Scan is available for your printer.

 

--------------------------------------------------------------------------------------

Download-save-install the printer Software

 

HP Easy Start Printer Setup Software

Web Page:  Software and drivers for HP OfficeJet Pro 9010 All-in-One Printer series 

Open Category Software-Utility 

 

When asked to choose, opt for the Full Driver

After the software is installed, Restart the computer and log in.

--------------------------------------------------------------------------------------

 

Example - HP software shortcut icon on the Desktop and (blue) HP Scan icon

Printer_Assistant_Shortcut_Icon_on_DesktopPrinter_Assistant_Shortcut_Icon_on_Desktop

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010 All-in-One Printer series 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎12-11-2020 03:11 PM - edited ‎12-11-2020 03:12 PM

HP Recommended

Nice try and I appreciate the reply. Unfortunately your solutions pushes me to HP Smart yet again (the references you make are not downloaded). I appreciate any other suggestions.

Was this reply helpful? Yes No

‎12-11-2020 03:42 PM

HP Recommended

@texasnewfy 

 

You are welcome.

 

Hmm.. Yes, it was a nice try - it should work.

Interesting that it does not do so.

 

Description says this package contains the Full Solution Software.

I extracted the contents and it looks right.

Meh.

 

The only other way to get to the Full Feature Software is to run the HP Easy Start Setup Software.

When asked to choose, opt in for the Full Driver.

HP Easy Start Printer Setup Software

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

 

So, I don't have an alternate.

 

 

 

 

 

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎12-11-2020 04:11 PM

HP Recommended

And that worked!! Thank you so very much!

Was this reply helpful? Yes No

‎12-11-2020 05:21 PM

HP Recommended

@texasnewfy 

 

Excellent!

 

You are welcome.

 

Stay safe.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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