• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-19-2017 10:49 AM

HP Recommended
Product: OfficeJet 8620
Operating System: Microsoft Windows 8.1 (32-bit)

I want to scan documents from my 8620 to my laptop.  I try to do it from the printer's screen, but it does not present my laptop as a choice.  I have installed HP software on my laptop, and it can print to the 8620, but how do I enable it to receive scans from it? 

==JJS==
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2017 03:31 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

How to Scan to Computer

Please watch these video examples on how to enable and use Scan to computer feature:


Scan to Computer

How to use "Scan to Computer" properly

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-20-2017 03:31 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

How to Scan to Computer

Please watch these video examples on how to enable and use Scan to computer feature:


Scan to Computer

How to use "Scan to Computer" properly

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-02-2017 12:48 AM

HP Recommended

OK, that worked...but can you explain why every so often I get a popup that says "Scan to computer no longer activated"?  I get this on another computer as well.  It's as if there's a signal interruption or something?  Happens about every five minutes or so.  

==JJS==
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.