Scan and Copy completely Distorted and practically no image

[Norgem23]

Scans and Copies coming out below.  Prints Are ok.  HELP please

Copies and scans look Like thisScanning and Copying completely distorted but printing ok   See below.  ive cleaned the flat bed and the ADF rolls?  Same Thing..  HELp Please

[Andr-1611]

Hello @Norgem23 ,
Welcome to the HP Support Community!

Try this solution, reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.
   
   

   Note:   HP recommends plugging the printer directly into a wall outlet.
   
   

6. Turn on the printer to complete the reset.

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

[Norgem23]

Hello and thanks for The reply

I've repeated the sterps you mention several Times and the problem persists

Any other suggestions?

[Norgem23]

Thanks for your response.  Ive gone through all the steps and the issue still persists

[Andr-1611 · Accepted solution]

Since the reset did not bring anything, I assume a hardware error.
I think the printer can now only be used for printing. A repair of the scanner exceeds the value of the printer (no warranty, too old), so it is not worth it.

Regards
Andreas