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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-02-2021 10:29 AM - edited ‎06-02-2021 10:32 AM

HP Recommended
Product: Hp 8600
Operating System: Microsoft Windows 10 (64-bit)

Scans and Copies coming out below.  Prints Are ok.  HELP please

Copies and scans look Like thisCopies and scans look Like thisScanning and Copying completely distorted but printing ok   See below.  ive cleaned the flat bed and the ADF rolls?  Same Thing..  HELp Please

Norgem23_1-1622651243182.png

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-15-2021 05:31 AM

HP Recommended

Since the reset did not bring anything, I assume a hardware error.
I think the printer can now only be used for printing. A repair of the scanner exceeds the value of the printer (no warranty, too old), so it is not worth it.

 

Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
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View solution in original post

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4 REPLIES 4

‎06-02-2021 03:24 PM

HP Recommended

Hello @Norgem23 ,
Welcome to the HP Support Community!

 

Try this solution, reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    Note:   HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎06-07-2021 07:41 AM

HP Recommended

Hello and thanks for The reply

 

I've repeated the sterps you mention several Times and the problem persists

Any other suggestions?

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‎06-15-2021 03:29 AM

HP Recommended

Thanks for your response.  Ive gone through all the steps and the issue still persists

Was this reply helpful? Yes No

‎06-15-2021 05:31 AM

HP Recommended

Since the reset did not bring anything, I assume a hardware error.
I think the printer can now only be used for printing. A repair of the scanner exceeds the value of the printer (no warranty, too old), so it is not worth it.

 

Regards
Andreas

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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