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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2025 10:15 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

The output is OLD, NOT the new scanned image, using the HP Smart Scan function, as well as Copy or Scan to Computer function from the printer control screen. 

I have restarted multiple times, before and after uninstalling printer from WIndows, then reinstalling printer using HP Smart.  

WIndows 11 is up to date on my desktop.

How do I fix so the scanner and copy function results in the latest "scanned" image?

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-30-2025 08:47 AM

HP Recommended

Stupid user error by me (sfolger1). Close post please from further reply.

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1 REPLY 1

‎05-30-2025 08:47 AM

HP Recommended

Stupid user error by me (sfolger1). Close post please from further reply.

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