Scan and email with new email address and new Inet service provider

[sschmitt]

I have moved from MN, where i had the local telephone company provide my internet and email account.  I recently retired and moved to AR where I have Internet service with AT&T and now a gmail.com email address.  I have my HP 5660 3-in-1 online on my WiFi, but i cannot seem to scan and email to my new gmai.com address no matter what I do.  Can anyone help, or give me HP's Cust Service number?

[Dragon-Fur]

@sschmitt 

That is quite a difference (MN to AR).  Lots to learn and love.

The following will (at the least) give you an idea where to look to update the Scan to Email setup.

Scan to Email – Methodology

The basic methodology used with "Scan-to-Email" and “ePrint” is (printer) model dependent. 

Help for Scan to Email Accounts – Printer Control Panel

HP Printers - Scan to Email Cannot Access Email Accounts

EWS Scan to Email Setup

If the printer is on the network and the printer supports sending direct to email, look for the Scan to Email setup in the Embedded Web Server (EWS).

Example – EWS Scan to Email Setup

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Email > Scan to Email Setup

“Apps” Scan to Email Setup

Printers without the ability to connect directly to the smtp server might use the Scan-to-Email App.    On some printers the Scan to Email App is available on the printer's front panel in "Apps".

Web Services (running on the printer) is used to communicate between the printer and the Cloud servers where the email is processed.  For this reason, Web Services must be running on the printer: HP Printers - Turning on Web Services

Example – “Apps” Scan to Email Setup

On the printer control panel > Touch Scan > Touch Email

Follow the prompts:  Welcome > Continue > Add your Email address > Done > Continue

Wait for your PIN number to be sent (emailed) to the email address > Open email, read PIN

Touch Continue > PIN > Enter Pin number > Done

Notes

Web Services provides the connection between the printer and the HP Connected / Cloud servers that are used to register and process the email.  For this reason, the HP Cloud Servers must be running and providing service.

During Scan-to-Email App registration (setup), an HP cloud server sends (back to the owner) a confirmation email that includes a PIN number.  The PIN is used to verify the owner's email address information.  The PIN is used to prove "I am me".

If there is a break in the service (Web Services communication between home network and the Cloud server(s)), the PIN cannot be sent and / or emails dependent on the Cloud servers cannot be processed.

NOTE:

If the Cloud Servers are not responding, there is normally no “fix” except to wait it out.

Website Support Troubleshooting, How-to, Video Tutorials

• HP Connected

Help – Contact HP / Cloud Services

Indicate that you need help for Web Services

Contact HP Support – Assistance Portal

OR

where available, Call Cloud Services:

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

In UK

Specify help for HP Connected / Web Services 0207 660 0596

• Verify Phone Number in document Contact HP UK – Phone Assist

Resources and References

 Using the Printer Embedded Web Server (EWS)

HP Printers - How to Scan (Windows)

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP ENVY 5660 e-All-in-One Printer series

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