Scan area settings in Hp Scan software

[cmangiag]

Scanning to jpg with the standard Hp scan software.

Paper format selected is A4 (europe). This setting has been saved for all proposed profiles.

I scan an image with Save as JPG profile, selecting More in top right I see detailed parameters confirming A4 choice.

Scanned image is presented in preview as 8.27 X 11.69 in.

Selecting again More in top right, opening Detailed adjustments and clicking Manage Images in the Width and Heigh box you can set only inches values.

this can seem a ridicolous issue but in some borderline cases cuts out your image...

Any clue?

Thanks

[Jay_G24]

Hi @cmangiag,

I'd like to help!

What is the exact paper size you are trying to scan?

To know the supported paper size and type, refer to printer specifications

Meanwhile, you may refer to  - How to Scan (Windows)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[cmangiag]

Hi I'm trying to scan an A4 page.

[Jay_G24]

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page (download and run HP Easy Start, you will find it under the software and utility menu)

Hope this helps!

Keep me posted!

[cmangiag]

Hi,

 I  did the full reinstall but nothing changed

[Jay_G24]

Could you lift the scanner lid up and then try to make a copy and then check if the scanner bar moves all the way and if it lights up?

Let me know!