Scan desktop Icon

[ianadd]

I have read a number of requests for this in this forum and not found an answer that works for me.

I specifically want a desktop or taskbar icon that takes me to the scan function NOT to the HP Smart front screen where I have to select scan. Why do I have to click start, click hpsmart, wait.... and click again when all previous HP and other all-in-one products I have owned gave me a one step shortcut. Don't give me the HP Smart desktop shortcut as the solution - which I see someone suggested.

In hope.....

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-5000-all-in-one-printer-series/14...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

This resource will be useful:

https://www.youtube.com/watch?v=NUVX0DB9YeE

At time 2:45, you can see the Scan Shortcut on the desktop!

Hope that helps.

[ianadd]

Well I want to undo the 'accepted solution' !!

It installed smoothly, the scan icon appeared on the desktop.

I thought great, sorted......

Posted here foolishly before clicking on the icon.....

"The HP ENVY 5000 was not found."

**bleep**

The old HP Smart software still works so it isn't my printer or its connection to my PC.

OK a reboot of the PC sorted it, but the install didn't advise.