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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-16-2026 08:34 AM

HP Recommended
Product: HP Envy 6122e All-in-One Printer
Operating System: macOS 13.0 Ventura

Impossible to scan document of more 2 pages.....

Category:
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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2026 02:46 AM

HP Recommended

Hi @Marcel1306 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the concern. If your HP Envy 6122e All-in-One Printer scans only up to 2 pages on macOS Ventura, the issue is often related to scan settings, the scan method being used, or the HP App configuration.

 

Please try the following:

  1. Open the HP App on your Mac and select Scan.
  2. Choose Document Scan (not Photo Scan).
  3. Enable Add Pages, Multi-Page Scan, or Combine into Single PDF if the option is available before starting the scan.
  4. Place the first page on the scanner glass and scan it.
  5. When prompted, select Add Page and continue scanning the remaining pages until all pages are captured, then save the file as a PDF.

 

If the option to add pages does not appear:

  1. Remove the printer from the HP App.
  2. Restart the Mac and the printer.
  3. Reopen the HP App and add the printer again.
  4. Check for any available HP App updates from the Mac App Store.
  5. Test scanning a multi-page PDF again.

 

Also, please confirm:

  • Are you scanning through the HP App, Apple Image Capture, or Preview?
  • Does the printer have an Automatic Document Feeder (ADF), or are you scanning from the scanner glass?
  • What happens after the second page scans: does the scan stop, save automatically, or show an error message?

 

These details will help us provide more focused troubleshooting for your setup.

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 person found this reply helpful
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3 REPLIES 3

‎09-18-2026 02:46 AM

HP Recommended

Hi @Marcel1306 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the concern. If your HP Envy 6122e All-in-One Printer scans only up to 2 pages on macOS Ventura, the issue is often related to scan settings, the scan method being used, or the HP App configuration.

 

Please try the following:

  1. Open the HP App on your Mac and select Scan.
  2. Choose Document Scan (not Photo Scan).
  3. Enable Add Pages, Multi-Page Scan, or Combine into Single PDF if the option is available before starting the scan.
  4. Place the first page on the scanner glass and scan it.
  5. When prompted, select Add Page and continue scanning the remaining pages until all pages are captured, then save the file as a PDF.

 

If the option to add pages does not appear:

  1. Remove the printer from the HP App.
  2. Restart the Mac and the printer.
  3. Reopen the HP App and add the printer again.
  4. Check for any available HP App updates from the Mac App Store.
  5. Test scanning a multi-page PDF again.

 

Also, please confirm:

  • Are you scanning through the HP App, Apple Image Capture, or Preview?
  • Does the printer have an Automatic Document Feeder (ADF), or are you scanning from the scanner glass?
  • What happens after the second page scans: does the scan stop, save automatically, or show an error message?

 

These details will help us provide more focused troubleshooting for your setup.

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎09-18-2026 05:28 AM

HP Recommended

Thank you for the info

 

Now it is working ,,,,, I have done  the solution and now no ^rpblem for more than two pages

 

regards

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‎09-18-2026 07:57 AM

HP Recommended

You are Welcome @Marcel1306 

 

Thank you for the update.

 

We're glad to hear the suggested steps resolved the issue and that you're now able to scan documents with more than two pages successfully on your HP Envy 6122e All-in-One Printer.

 

We appreciate you confirming the outcome, as it may help other HP Community members experiencing similar multi-page scanning issues.

 

If you need any assistance in the future, we're here to help.

 

Regards,
Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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