Scan document problem

[Marcel1306]

Impossible to scan document of more 2 pages.....

[Hawks_Eye · Accepted solution]

Hi @Marcel1306 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the concern. If your HP Envy 6122e All-in-One Printer scans only up to 2 pages on macOS Ventura, the issue is often related to scan settings, the scan method being used, or the HP App configuration.

Please try the following:

1. Open the HP App on your Mac and select Scan.
2. Choose Document Scan (not Photo Scan).
3. Enable Add Pages, Multi-Page Scan, or Combine into Single PDF if the option is available before starting the scan.
4. Place the first page on the scanner glass and scan it.
5. When prompted, select Add Page and continue scanning the remaining pages until all pages are captured, then save the file as a PDF.

If the option to add pages does not appear:

1. Remove the printer from the HP App.
2. Restart the Mac and the printer.
3. Reopen the HP App and add the printer again.
4. Check for any available HP App updates from the Mac App Store.
5. Test scanning a multi-page PDF again.

Also, please confirm:

• Are you scanning through the HP App, Apple Image Capture, or Preview?
• Does the printer have an Automatic Document Feeder (ADF), or are you scanning from the scanner glass?
• What happens after the second page scans: does the scan stop, save automatically, or show an error message?

These details will help us provide more focused troubleshooting for your setup.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Marcel1306]

Thank you for the info

Now it is working ,,,,, I have done  the solution and now no ^rpblem for more than two pages

regards

[Hawks_Eye]

You are Welcome @Marcel1306 

Thank you for the update.

We're glad to hear the suggested steps resolved the issue and that you're now able to scan documents with more than two pages successfully on your HP Envy 6122e All-in-One Printer.

We appreciate you confirming the outcome, as it may help other HP Community members experiencing similar multi-page scanning issues.

If you need any assistance in the future, we're here to help.

Regards,
Hawks_Eye

[Gevea]

I have a similar problem with the HP 9130 OfficeJet Pro Series - it won't scan anymore that 2 pages using the document feeder with the 2-sided option.

It's further compounded by:

1.  receipt of an error message stating "Expired Factory Warranty with the only option to upgrade to a new HP product.

2. No success executing all of the recommended troubleshooting steps.

3. Inability to log in update my password as the change isn't being accepted.

I'm frustrated to say the least

[Hawks_Eye]

Hi @Gevea 

Thank you for sharing the details. We understand the concern regarding your HP OfficeJet Pro 9130 series scanning only two pages when using the automatic document feeder with 2-sided scanning enabled.

Since you have already completed the previously suggested troubleshooting steps without improvement, please try the following:

1. Open the HP App and confirm that Document Scan is selected.
2. Verify that Save as PDF and Multi-page scanning are enabled before starting the scan job.
3. Temporarily disable 2-sided scanning and test scanning a multi-page document through the ADF. This helps determine whether the issue is related to the duplex scan function.
4. Check for any available printer firmware updates from the printer's Embedded Web Server or through the HP App.
5. Remove the printer from the HP App, restart both the printer and computer, then add the printer again and test scanning.
6. If available, try scanning from the printer control panel to a computer and compare the result.

Regarding the "Expired Factory Warranty" message, scanning and printer functionality are not dependent on warranty status. Please let us know where this message appears (HP App, printer display, or browser page) and whether it appears before or during scanning.

Also, concerning the password update issue, please clarify which HP account page or service is rejecting the password change and share any specific message you receive.

To help us isolate the cause, please confirm:

• Which operating system you are using (Windows or macOS)?
• Does the scan stop after exactly two pages, or does it display an error?
• Are you scanning from the HP App or another application?

We’ll be glad to continue working with you once we have these details.

Regards,
Hawks_Eye