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‎02-24-2021 03:03 PM - last edited on ‎06-04-2021 11:13 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I scan a document from HP OfficeJet Pro 7740 to a USB on the unit.  (I've only had the unit for approx 2 weeks). When it finishes scanning, and I remove the device and insert it to a PC it states that the file is corrupt and cannot be opened.  I have tried several USB drives - thinking it may have been the USB drives where the issues with the same result every time.  What can I do to fix this, as its quite handy to scan the document on the USB drive.

Thanks & regards,

Michelle

Category:
3 REPLIES 3

‎02-25-2021 07:48 AM

HP Recommended

When you scan to USB and remove and plug it back in to print from USB are files visible to be printed?




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‎03-01-2021 06:06 PM

HP Recommended

The file is created when scanned, but when I try to open the file on the USB it says the file is corrupt.

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‎03-01-2021 11:21 PM

HP Recommended

Restore the printer to factory defaults, update firmware and use a different USB drive.

 

 

 

 




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