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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scan documents as PDF instead of JPEG
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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6 REPLIES 6
03-28-2017 03:27 PM
Please try this scan solution:
HP Scan Extended
For Windows: ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"
Make searchable PDF scans with this free scanning software - https://www.naps2.com/
Let us know.
07-21-2017 12:33 PM
How do you PDF for this printer in Windows10 environment? I cannot find start menu or 'all programs'
Also I downloaded the naps2 software, but for some crazy reason, it will only scan 1/2 the page.
Very frustrated as salesman said this printer would scan to PDF
Please help
Also I downloaded the naps2 software, but for some crazy reason, it will only scan 1/2 the page.
Very frustrated as salesman said this printer would scan to PDF
Please help
07-21-2017 01:49 PM
@JimBuck747 wrote:
How do you PDF for this printer in Windows10 environment? I cannot find start menu or 'all programs'
Also I downloaded the naps2 software, but for some crazy reason, it will only scan 1/2 the page.
Very frustrated as salesman said this printer would scan to PDF
Please help
Same program above does PDFs.
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