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‎08-12-2021 06:19 AM - last edited on ‎08-14-2021 07:17 AM by Retired

HP Recommended
Product: HP LaserJet Pro MFP M428dw

I performed the configuration by the embedded web server and in the test by the browser gave "Protocol not supported. Check your network settings and try again." and doing the scan by the printer gave "This server is not supported. (Protocol error). can anyone explain to me how to solve this error?

Product name HP LaserJet Pro MFP MFP M428dw

Product number W1A28A

Serial number [Personal Information Removed]

Service ID 30040

Category:
2 REPLIES 2

‎08-12-2021 12:15 PM

HP Recommended

Hey @joaopauloguim 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Or, if you prefer, you can visit the HP Portuguese Comunnity (https://h30487.www3.hp.com/). Thank you for your understanding.

Regards,

MarcusC

I work on behalf of HP.
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‎08-12-2021 02:57 PM

HP Recommended

Hey....

 

ok, I will change the post.

 

Thank you very much.

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