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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-01-2019 08:20 PM - edited ‎10-01-2019 08:20 PM

HP Recommended
Product: HP Envy 5660

HP Envy 5660- have been scanning documents to email for about 30 min and now suddenly I get an error message that reads “The scan failed. Try again or touch Exit to quit.” Ugh! Whyyyyy? Retry button takes me through same steps I’ve been doing for 30 min (I’m doing it right) and exit takes me to -you guessed it - exit. But why suddenly has it stopped working? And how can I make it work again? I’ve tried shutting it off and turning it back on. Please help! 

1 REPLY 1

‎10-04-2019 12:55 PM

HP Recommended

@Rocon Welcome to HP Community!

This could be a network issue, I suggest you restart the network and check again, if the issue persists, please configure scan to email again to resolve the issue.

 

● Set up Scan to Email

● Use Scan to Email

● Change account settings

 

For details, refer to page. 43 of Scan section using this link: click here

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


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