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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-20-2019 05:51 PM

HP Recommended

Hi Arthava,

 

I performed the semi-factory reset to no avail.  It still doesn't work. I'm very very sad. ☹️

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‎03-21-2019 08:26 AM

HP Recommended

@rashadmcd,

 

It looks like this issue needs some additional technical assistance that can be better provided through a direct one on one communication with our Support team.

Click on this link.

Follow the onscreen instructions to contact our HP Support team.

 

Cheers!

ATHARVA_GP
I am an HP Employee

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‎04-01-2019 10:51 AM

HP Recommended

Hello, Artharva.  

 

I spoke with you last week and you referred me to call tech support for additional support and assistance.  I spoke with Rich who attempted to assist to no avail.  He escalated my case and advised that I would receive a response within 3 business days.  Unfortunately, my case was closed with no resolution or follow-up.  I'm helpless with no options.   Please re-open my case or please help me in escalating it to the next tier of support.  Thank you!

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‎04-01-2019 01:00 PM

HP Recommended

@rashadmcd,

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

ATHARVA_GP
I am an HP Employee

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