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    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Solved!

Scan feature not available on Mac running on OS X El Capitan Version 10.11.1 for CM1312nfi MFP

HP Recommended
HP Color LaserJet CM1312nfi MF
Mac OS X 10.11 El Capitan

Hello,

 

I need your help, guidance to resolve issue: Scan feature not available on Mac running on OS X El Capitan Version 10.11.1 for HP Color LaserJet CM1312nfi MFP (E468DE)

 

I have installed hpprinterdriver3.1 but still the scan feature does not appear when I select the printer from system preferences -> printers&scanners. Below is screenshot for reference.

 

Screen Shot 2015-11-20 at 9.16.37 PM.png

 

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Hi,

Scanning is no longer supported for your printer on El Capitab, The latest OS X version to support scanning for the CM1312 was Lion, any later OS version only support printing or Faxing as listed on the following chart:

http://support.hp.com/us-en/document/c03800910

 

You may try the 3rd party VueScan software as a workaround, it seems to support your scanner with no need of any additional drivers:

http://www.hamrick.com/vuescan/hp_laserjet_cm1312nfi.html

 

Regards,

Shlomi



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Hi ShlomiL (Provost),

 

I was able to tweak the HP CLJ CM1312 MFP series v1.5.0.dmg and make it work.

 

Thank you for your reply and sharing the alternatives.

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can you please share this tweak with me because i have the same problem

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  1. Open the dmg
  2. Copy the mpkg to your hard drive
  3. Right click on the mpkg
  4. Click "Show Package Contents"
  5. Open Contents/distribution.dist in a text editor (drag it on the TextEdit icon for example)
  6. Modify the system.version.ProductVersion check to something like 10.11.0 (for El Capitan)
  7. Save changes
  8. Right click on the mpkg
  9. Click "Open"
  10. You're welcome.
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Am I misunderstanding or is this a solution to the lack of an HP driver that supports 'scan' in OS X (since Lion)?

 

If so, is it dependent on having any particular HP technology -- i.e., will it work with a LJ 3055 (All-In-One) or only with more recent units?

 

Also, is any particular OS X version required (i.e., can it be done in Mavericks, etc. or is El Capitan required)?

 

Thanks.

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Thank-you!!!

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Following your instrunctions of the fix and I get a Java Script Error after opening the mpkg.

 

Any ideas?

 

Running 10.11.6 on MBpro Early 2011

 

Thanks in advance,

 

~AB

 

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F..k..g dev !!!.

The guy who write the driver, reads only the first character after "10." of the system. So "10.10" is read as "10.1" and the OS seems to be lower than 10.7.

 

The javascript error seems to be due to the fact that the mod version have 2 char after the "10.xx"

 

Just delete the "!" on the requested line (it will reverse the condition). It works !!!!

 

The only problem is that the preview of the scan is out of the appropriate space.

 

Enjoy.

 

V.

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Thx!!!

Really usefull!!!

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