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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-25-2023 03:12 PM

HP Recommended

Hello,

 

I would like to scan from my Android phone.

 

It seems the only application from HP that is able to scan is the HP Smart.

 

What happened to this application? I cannot scan anymore without registering for an account, FOR THE APPLICATION TO SEND THE DOCUMENTS TO HP AFTER SCANNING.

 

Are you actually serious?!?!?!

 

Please, provide solution.

Category:
1 REPLY 1

‎05-28-2023 03:04 PM - edited ‎05-28-2023 03:05 PM

HP Recommended

Hi @I-IP_Pls55er,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your scan from my Android phone.. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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