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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎06-27-2025 05:31 PM

HP Recommended
Operating System: Other

I can print to my HP 6740 printer, but can't scan from it on my iMAC. Can't open connection error.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-29-2025 05:11 AM

HP Recommended

@ExBrum, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP 6740 scanner to your iMAC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Check Connection: Ensure that the scanner is properly connected to your network. Since you can print, this might already be set up correctly, but double-check to ensure no disconnection.

Software Update: Make sure that the scanner's software or driver is up-to-date. You can check HP's official website to download the latest version if needed.

Scan Settings on iMAC:

  • Open the "Image Capture" application on your iMAC, which can be found in the Applications folder.
  • Check that your scanner appears in the Devices or Shared list on the left side. If it doesn't appear, try reconnecting it.
  • If it appears but shows an error, click on your scanner and check the options available to ensure it’s configured correctly.

System Preferences:

  • Go to "System Preferences" > "Printers & Scanners".
  • Select your HP 6740 and ensure that it's added correctly for scanning purposes, not just printing.

Network Settings:

  • Make sure your iMAC and scanner are connected to the same network.
  • If you’re using wireless, try using a wired connection to rule out Wi-Fi issues.

Check Firewall Settings:

  • Sometimes firewall settings can hinder scanning processes. Check to ensure that the security settings on your iMAC are not blocking scanner communication.

Restart Devices: A simple restart of both the scanner and your iMAC can resolve minor communication issues.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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2 REPLIES 2

‎06-29-2025 05:11 AM

HP Recommended

@ExBrum, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HP 6740 scanner to your iMAC! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Check Connection: Ensure that the scanner is properly connected to your network. Since you can print, this might already be set up correctly, but double-check to ensure no disconnection.

Software Update: Make sure that the scanner's software or driver is up-to-date. You can check HP's official website to download the latest version if needed.

Scan Settings on iMAC:

  • Open the "Image Capture" application on your iMAC, which can be found in the Applications folder.
  • Check that your scanner appears in the Devices or Shared list on the left side. If it doesn't appear, try reconnecting it.
  • If it appears but shows an error, click on your scanner and check the options available to ensure it’s configured correctly.

System Preferences:

  • Go to "System Preferences" > "Printers & Scanners".
  • Select your HP 6740 and ensure that it's added correctly for scanning purposes, not just printing.

Network Settings:

  • Make sure your iMAC and scanner are connected to the same network.
  • If you’re using wireless, try using a wired connection to rule out Wi-Fi issues.

Check Firewall Settings:

  • Sometimes firewall settings can hinder scanning processes. Check to ensure that the security settings on your iMAC are not blocking scanner communication.

Restart Devices: A simple restart of both the scanner and your iMAC can resolve minor communication issues.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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‎07-01-2025 10:04 PM

HP Recommended

The solution to the problem was resolved by using the HP Smart application.

Cheers!

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