Scan from Printer Directly to Computer

[TheFenns]

I cannot scan directly from my printer to my computer. I've used Scan Doctor and downloaded everything I was instructed to download. I'm at my wits end with this product! In the manage the scan to computer it says I have to download the full drivers, which I've done twice. It's an endless loop. I just upgraded to this model from a previous HP all-in-one and it was not this difficult to set up. 

[Pagenhardt]

Printer scan not working.   it was working ok and then stopped.    I have tried online support and it will not work

[TheFenns]

Well, after several hours of tinkering and re-downloading various drivers, the printer gives me the option to scan to my computer. However, there are now 3 choices for the same computer and I have to guess which one will work. When I found the one that works, the scanner won't actually feed the paper through to scan. It simply scans the empty glass. So, I think I'm on the right track. Now to get the feeder to work!

[Dragon-Fur]

@TheFenns 

Welcome to the HP User Community.

It is possible the full driver is not installing fully.

Fully uninstall any existing printer software before reloading the driver.

If you have not done so, consider:

Restart everything (computer, printer, router)

Will this fix broken software installation? 

Probably not, but it can help with spurious connection issues that do not require extra attention.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and sign  in

Reminder: 

Windows > Uninstall HP printer software > Restart.

Next,  CHECK

Open Control Panel > icon view > Devices and Printers

Check > If the printer is found, Right-Click and Remove the printer

If you have to "remove" the printer, next:  Restart the computer and sign in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

==================================================================

Following is a video to help you understand how the software can be installed:

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

and / or

Installation Package - Printer Software - Information and Download

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8025e All-in-One Printer 

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