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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 9018 All-in-One Printer
Microsoft Windows 11

I have Officejet Pro 9010 and the HP Smart software.

 

I really need to be able to batch scan multiple documents on the autofeeder then separate them back into the individual documents and save as PDF

 

I have researched and installed HP Scan Extended, but when installed it states "The HP imaging device was not found"

 

This seems like it would be a pretty basic function, my old Canon Pixma did it 10 yrs ago.

 

Thank you for your help/expertise

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@ssthomps97 

 

You are welcome.

 

True - choosing documents by numbers of pages is different from simple combine action.

 

HP Scan might be used if you are willing to place blank sheets of paper between the document sets. 

If the documents were a set number of pages, this option is also available.

 

HP Scan > Main menu > Select Save as PDF

Set the options in the Main menu

Select More >  Section Document

Select the "Adjust Documents" drop-down (click the + next to "Disabled")

Check the box next to "Separate pages into multiple documents"

Select (for example) After each blank page

Click OK to save the change

Check / Adjust the other sections for "Scan" and "Destination"

When ready (optionally return to the main menu and) select Scan

 

Example - HP Scan - Main Menu - PDF

9025_HP_Scan_Menu_PDF_69025_HP_Scan_Menu_PDF_6

 

HP Scan > Main Menu > Save as PDF > More > Document > Adjust Documents

9025_HP_Scan_Menu_PDF_More_Document_39025_HP_Scan_Menu_PDF_More_Document_3

 

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

5 REPLIES 5
HP Recommended

@ssthomps97 

 

Welcome to the HP User Community.

 

If you have not done so,

  • Install the Full Feature Software / full driver printer software
  • Use HP Scan to scan the documents from the ADF
  • Adjust the Destination and the setting to divide the document pages into separate files

 

Details / How-to / Examples

 

====================================================================

Printer Software

 

Installation package:

HP OfficeJet Pro 7740 Wide Format All-in-One Print and Scan Driver and Accessories 

 

===========================================================

>>> Check / Install the Full Feature Software / full driver printer software

 

The full driver provides the foundation on which other programs and printing software depend.

 

Preparation - Install Full Driver Printer Software

 

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

 

Printer Software Check - Is the printer software installed?

 

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

 

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_5Programs_and_Features_Printer_Desktop_Icons_5

 

Next...

Printer software installed and  listed >> Software is out of date or not working?

 

NOTE:  If the printer software shows installed but is not working as expected,

 

NOTE:  Windows 11

Windows Start > Search for Control Panel and open

 

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

 

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

 

 

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

 

===============================================================

 

Next,

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

 

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start Software wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Open Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start Software to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Optional Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
  3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
  4. Full driver provides access to the printer features on which other applications / software might depend.

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

========================================================================

 

Example - HP Scan - Main Menu

9025_HP_Scan_menu_JPEG_More_Image_All_39025_HP_Scan_menu_JPEG_More_Image_All_3

 

HP Scan - More > Destination > PDF + > File Type

9025_HP_Scan_Menu_PDF_More_Destination_59025_HP_Scan_Menu_PDF_More_Destination_5

 

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you.  I was able to download and install the full software.

 

I am still not seeing a solution to my problem, I see where I can save each page as a separate file but that's not exactly what i need

 

Ex: Tax Files.  I would like to scan all my tax docs and donation receipts then separate them into their individual files.  Some documents are 1 page but many are 2+ pages.

Is there a way to scan 10 pages, then save pages 1-3 as one file...4 and 5 individually...6-10 together.  I know this will be 4 different save "actions" buit HP seems to be all or nothing. 

The Canon software would allow you to select the pages you wanted to group then "Save as PDF", then you could deselect those and select/save the next group.  You only had to scan once.

HP Recommended

@ssthomps97 

 

You are welcome.

 

True - choosing documents by numbers of pages is different from simple combine action.

 

HP Scan might be used if you are willing to place blank sheets of paper between the document sets. 

If the documents were a set number of pages, this option is also available.

 

HP Scan > Main menu > Select Save as PDF

Set the options in the Main menu

Select More >  Section Document

Select the "Adjust Documents" drop-down (click the + next to "Disabled")

Check the box next to "Separate pages into multiple documents"

Select (for example) After each blank page

Click OK to save the change

Check / Adjust the other sections for "Scan" and "Destination"

When ready (optionally return to the main menu and) select Scan

 

Example - HP Scan - Main Menu - PDF

9025_HP_Scan_Menu_PDF_69025_HP_Scan_Menu_PDF_6

 

HP Scan > Main Menu > Save as PDF > More > Document > Adjust Documents

9025_HP_Scan_Menu_PDF_More_Document_39025_HP_Scan_Menu_PDF_More_Document_3

 

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

That is a workable solution.  Thank you again!

HP Recommended

@ssthomps97 

 

You are welcome.

I edited the basic instructions - I'd missed the "Adjust Documents" selection.

I'll check my archive for an example plate to add to the post, too.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.