Scan function missing from HP Assistant, When I press the Print, Scan & Fax button

[Rndy1258]

New Computer HP 15-cs0064st with Windows 10,   Old Wireless set up with router and HP Officejet 5745.    First had difficulty connecting using the HP Driver Download.    Now the problem is Scanning.    The HP Assistant the Print, Scan & Fax Button on the top row next to the (Hp Connected button).              Problem is when I press the Print, Scan & Fax button I only get function keys for Print & Fax  (Not Scan)             Please as after buying the computer it's been hell trying to get the printer to connect and function as before with the Old HP LAPTOP using Windows 7 Home.             

[Jeet_singh]

@Rndy1258,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Let's run HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

If the issue persists, Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here  to download and install the full feature software for this printer. 
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rndy1258]

Thanks for your answer but as I stated in my original question I use my printer in a wireless environment.

Have not used USB in years.

[Jeet_singh]

@Rndy1258,

In this scenario, If you have a USB cable, then follow the instructions from the previous post and connect the printer using USB connection. 

Once the USB connection is established. You can follow the steps from this support document for - HP Printers - Changing from a USB to a Wireless Connection

Here's the Instructions for you through a video - Click here

In case if you don't have a USB cable, then in the step where it says "Connect the USB cable if prompted and follow the on-screen instructions to complete the installation".

In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help you.

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!