Scan function not available without logging to HP account

[Alex_12]

Hello,

I'm using HP Smart SW on PC (Windows) to scan documents. There is one problem. Every so often, the app asks me to login to my HP account. Without logging to HP account, it is not possible to SCAN.

I own my device, I fully paid for it and I do not understand by what right HP requires me to login to its account in order to use the SCAN function to scan to my own computer?

I can print without logging to HP account, but scanning - NO. Why not?

I have three PCs on the home network and each requires me to re-login from time to time.

What is so special in the SCAN function that it is not possible to implement it without logging to HP account? Especially when scanning in the local  network?

Thanks

[Dragon-Fur]

@Alex_12 

Welcome to the HP User Community.

True - HP Smart requires that you sign into the application with your HP account credentials.

True - The sign-in does not always work, does not stick, and is generally not ideal.   So far, that's how it works.

The sign-in is required and does support many of the application features - for example, Cloud services including "Share" to email, Shortcuts, and other options that might - or might not - be available on every printer.

True -

Use of the HP Smart application is Optional, that is, you need not use it.

How-to Document

HP Printers - How to Scan

What to do?

Install the Full Feature Software / full driver printer software for your printer and supported Operating System.

After the full driver printer software is installed,

1. Use HP Scan - part of the full driver printer software
2. Use other supported scan software / applications - for example,

HP Scan and Capture 

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 

Paint (mspaint)

Older software – not brilliant – does work for scanning images.                                                        

• Open  Paint

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan
• Help File:  Install and use a scanner in Windows 10

Possibly

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

================================================================================

Installation Package - Information and Download

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

Easy_Start_Full_Driver_2

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 6970 All-in-One Printer series 

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