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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-16-2021 03:16 PM

HP Recommended
Product: HP Office JetPro 8710
Operating System: Microsoft Windows 10 (64-bit)

I am having problems scanning with my HP Office JetPro 8710. It was working fine and quit working. Printing documents works fine.  A message after attempting to scan reads, "Scanning is currently unavailable". Select home to check your printer connected and active. Once connected, return here to scan". I've tried re-booting the printer, computer, re-set the drivers, no such luck. All other printing functions work so the computer is talking with the printer. Just quit scanning. 

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1 person had the same question
1 REPLY 1

‎03-16-2021 06:41 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=vOazXjhVeIc

https://www.youtube.com/watch?v=bx9Jy-fIDWE


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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