Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

Scan function won’t email out on Envy 5532

HP Recommended
Envy 5532


All-In-One Printer

The scan to email app on my Envy 5532 All-in-One printer has stopped working with scanned documents.  The app accepts the scan and says that it is emailing the document to the designated email address, but the email never shows up.  I’ve tried with 2 different emails.  I’ve tried restarting the printer several times; I’ve used the HP Print and Scan Doctor, which says everything is working fine but I can’t find any setting to correct or make adjustments.  I have sent a document to the printer’s email address and it printed just fine; so I know that the printer can receive emails.  It appears only that it cannot send emails.  I also tried to delete the email addresses in the app to re-enter them, but I can’t do so without my PIN.  But I now can’t get a new one sent to me from my printer because it is sent via email and the emails won’t go out!   Ideas anyone?

Tags (1)
HP Support Agent
HP Support Agent
18,474 18,431 1,018 928
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community.


Do you get any error message?


This document should helo:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation