Scan issue HP3630

[Frankkrantz]

I have a new HP3630 all in one scanner/printer, my issue is when i scan a document, it scans it ok, but when i open it in windows the document is slightly on a angle, ie it's not straight.

I have scanned the same document with my other HP printer a HP PHOTOSMART C6180 and the document comes out perfect and aligned, but with the 3630 every document has a slight angle to it..Yes I HAVE RUN SCAN DOCTOR, and made sure the edge of the paper is flush with the edge of the scanner.

Could this be a hardware issue ? i have only had it 3 days, everything else works ok,

kind regards

Frank K.

[Dragon-Fur]

@Frankkrantz

The following document from the Troubleshooting Section may help resolve the issue:

•  Fixing Poor Print Quality

Reference

Step 6 --

Take out the cartidges and then replace them back into the printer

Wait for the alignment page to print

Step 7 -- 

Follow the instructions to align the cartridges

Check results

and

Fixing Scan Quality Issues

 

and

Fix the content in the scan software

If the issue is content dependent, that is, if the problem is not for every print / scan, consider using software to adjust the content.

Depending on the Scan software you are using, you might be able to "Deskew" the scan, that is, straighten the content.

For example, 

HP Scan Extended

Save as PDF > More > 

Document > CHECK box Straighten Content

Reference:

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

 Section:  HP Scan Extended

New Printer is under warranty - contact HP Support

If the problem is persistent, the issue may be hardware.

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For UK

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2. Contact Phone: 0207 660 0596

OR

HP Tech support/ Customer Service – Some English-Speaking Countries

OR “everywhere else”

HP World-Wide Support

----------------------------------------------------------------------------------------------

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[Frankkrantz · Accepted solution]

Thanks for the advice, i cannot find anything in the software that mentions deskewing at all..

[Frankkrantz]

I have found an option in the HP software to align the scan as every one i do comes out slanted, but i have to do this every time i scan an object..it won't let me save the settings..this is tiresome to say the least.