Scan issues

[Darrelll]

My 5255 printer will not allow me to scan to email and says I need to go to 123.hp.com to download which I did but still no can scan. I am running Apple IMAC with 10:13 High Sierra IOS. Is there a driver for this printer to work withy IMAC. I had old HP printer and it worked with mi Apple

[Kumar0307]

@Darrelll, Welcome to the HP Support Community!

To setup scan to email

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
3. If you get any security notification, click on show details and 'proceed to this website'.
4. Go to Scan tab and then Setup Scan to Email.
5. On the left navigation pane, click the Outgoing E-mail Profiles link.

6. On the Outgoing E-mail Profiles page, click the New button.

7. In the E-mail Address area, complete the following fields:

   1. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email profile.

   2. In the Display Name field, enter the sender’s name. This is the name that will display on the printer control panel.

8. In the SMTP Server Settings area, complete the following fields:

   1. In the SMTP Server field, enter the address of the SMTP server.

   2. In the SMTP Port field, enter the SMTP port number.

      NOTE: In most cases, the default port number does not need to be changed.

      NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number, and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. 

      Please refer to online sources to confirm these server settings are current and valid at the time of configuration.

   3. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

9. If the SMTP server requires authentication to send an email, complete the following fields in the SMTP Authentication area:

   1. Select the SMTP server requires authentication for outgoing e-mail messages check box.

   2. In the SMTP User ID field, enter the user ID for the SMTP server.

   3. In the SMTP Password field, enter the password for the SMTP server.

10. To require a PIN to be entered on the printer control panel before an email is sent using the email address, complete the following fields in the Optional PIN area:

    1. In the PIN (Optional) field, enter a four digit PIN.

    2. In the Confirm PIN field, re-enter the four digit PIN.

11. Save and Test: Select this option to save the information and test the connection.

For more info refer to the steps mentioned in the FAQ segment > How do I scan to Email section of this document.

To install HP Full-featured driver on your MAC, Click here 

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

To install HP Utility, click here

Let me know how this goes.

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