Scan limits?

[KarenDickman]

Hi.  I am trying to scan more than 50 pages.  I used to be able to scan unlimited pages. is there a way to reset it?

[A_Gayathri]

Hi @KarenDickman,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Color LaserJet Pro MFP M479 . Not to worry I will help you to get a resolution to resolve the issue.

50-page document feeder with simplex copying and scanning

Click here to refer to the document 
 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KarenDickman]

so... up until about 2 weeks ago, I was able to scan UNLIMITED pages (USUALLY ABOUT 75 PAGES.  Did an update change the parameters?

I scan numerous medical records and financial documentation.   to send in 50 page segments in not condusive to my line of work.  Is there a setting that I can be change?    ALSO..... why would HP limit the number of pages to be scanned?  

[A_Gayathri]

Hi @KarenDickman,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!