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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

I want to scan multiple pages and save them individually as pdfs. I was able to do this with the old hp scan app but can’t figure out how to do it with the new one. 

1 REPLY 1
HP Recommended

@JennB4 

 

Welcome to the HP English Community --

 

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  ?

 

Generally, if an application used to do something, the same application can still complete that task and usually do so in a very similar manner to the older version.

 

Printers vary quite a bit -- the printer apps and software are also both similar and can be very different depending on the printer model, the Operating System / version, and the job type.

 

The full driver printer software, if available for your printer and your Operating System / version, perhaps includes a version of HP Scan.

 

WINDOWS >> HP Scan comes in two distinct flavors:

  • Original HP Scan that is part of the full driver
  • HP Scan as a standalone, perhaps installed as "HP Universal Scan Software"

 

What about the scan operation?

 

For example,

 

Does the mystery printer have an Automatic Document Feeder (ADF)?

If yes, scanning multiple pages is much easier.

 

Does the printer support automatic two-sided scan?

Very few models do so, but it's a nice feature and impacts how the task is completed.

 

If the Operating System / version is a supported version of Windows,

If the printer supports a full driver printer software,

If the full driver is installed,

The following example is relevant.

 

Example - "HP Scan" - Menu - More > Destination > File Type > Separate

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

and / or

Example - "HP Scan" - Menu - More > Document > Adjust

9025_HP_Scan_Menu_PDF_More_More_Document_Adjust_19025_HP_Scan_Menu_PDF_More_More_Document_Adjust_1

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.