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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Photosmart B210
Microsoft Windows 10 (64-bit)

When I scan a page the software doesn't give me the option to scan another page to the same file.  There is no plus sign anywhere on the scanning dialog window.  I have uninstalled and reinstalled the printer and have downloaded the most recent driver and software from the HP site.  I'm using Windows 10.  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

View solution in original post

6 REPLIES 6
HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

HP Recommended

That did the trick.  Thanks!  One question: I don't see anywhere to adjust the image quality (DPI).  Am I missing it or is that not included in this program?

HP Recommended

Click every tab everywhere and look.

HP Recommended

I have the same issue. I have HP Deskjet 3633 with Windows 10.  I downloaded and installed HP Scan Extended for windows ( ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi). 

When I open the HP scan extended, I still don't see any tab or button, which allows me to scan multiple pages into one file.

 

Please help. 

HP Recommended

You didn't click on every tab.

 

More/Destination/File Type.  Uncheck Separate file for each scanned page.  Then use the + sign after each page.

HP Recommended

Oh, okay. I found it.

 

Whoever designed the app, it should have been easier to do, for instance, having the multiple page scanning option in its main page. 

 

Anyway, thank you!! 

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