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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-16-2017 10:16 AM

HP Recommended
Product: Photosmart B210
Operating System: Microsoft Windows 10 (64-bit)

When I scan a page the software doesn't give me the option to scan another page to the same file.  There is no plus sign anywhere on the scanning dialog window.  I have uninstalled and reinstalled the printer and have downloaded the most recent driver and software from the HP site.  I'm using Windows 10.  Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2017 11:06 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

View solution in original post

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6 REPLIES 6

‎01-16-2017 11:06 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

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‎01-16-2017 12:47 PM

HP Recommended

That did the trick.  Thanks!  One question: I don't see anywhere to adjust the image quality (DPI).  Am I missing it or is that not included in this program?

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‎01-16-2017 12:49 PM

HP Recommended

Click every tab everywhere and look.

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‎02-14-2017 11:13 AM

HP Recommended

I have the same issue. I have HP Deskjet 3633 with Windows 10.  I downloaded and installed HP Scan Extended for windows ( ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi). 

When I open the HP scan extended, I still don't see any tab or button, which allows me to scan multiple pages into one file.

 

Please help. 

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‎02-14-2017 11:19 AM - edited ‎02-14-2017 11:21 AM

HP Recommended

You didn't click on every tab.

 

More/Destination/File Type.  Uncheck Separate file for each scanned page.  Then use the + sign after each page.

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‎02-14-2017 02:19 PM

HP Recommended

Oh, okay. I found it.

 

Whoever designed the app, it should have been easier to do, for instance, having the multiple page scanning option in its main page. 

 

Anyway, thank you!! 

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