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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-03-2020 10:50 AM

HP Recommended
Product: Laserjet Pro MFP M28w
Operating System: Microsoft Windows 10 (64-bit)

I am trying to just scan something for the first and nothing. I click on the icon to scan and the dialogue does not even come up. I can print. I have restarted my PC. 

 

I am using the WIFI interface.

 

I have tried all the troubleshooting techniques to no avail.

 

I dont know where to start at all. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2020 04:09 PM

HP Recommended

@RaymondTBrave

 

Welcome to the HP support community.

 

Check Windows Image Acquisition settings

  • 1. In Windows, search for and open View local services .

  • 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

  • 3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-05-2020 04:09 PM

HP Recommended

@RaymondTBrave

 

Welcome to the HP support community.

 

Check Windows Image Acquisition settings

  • 1. In Windows, search for and open View local services .

  • 2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA) .

  • 3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎08-06-2020 09:41 AM

HP Recommended

Thanks SandyTech20,

 

I have checked all the services and they are set to automatic and are running.

 

I will refer to the HP document attached to this issue and see how it can help me.

 

Thank you again for suggesting these steps to try. It all helps build a picture.

 

Raymond

Was this reply helpful? Yes No

‎08-06-2020 10:16 AM

HP Recommended

Scan is now working and I think it due to the setting of the Windows Image Service.

 

So thanks for your suggestion.

 

Raymond

Was this reply helpful? Yes No

‎08-06-2020 10:43 AM

HP Recommended

@RaymondTBrave

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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