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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-16-2020 11:01 AM - edited ‎06-16-2020 01:03 PM

HP Recommended
Product: Printer MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

Brand new printer. Will not scan from document feeder. Gives scanner not activated error message. (This is translation from french so actual message in english may be a little different). Printer connected to PC through WiFi connection. Prints no problem. Can be made to scan with Windows 10 scanning software ( only produces jpg, bmp, tif or another image file -pdf not available through Windows scanning sodtware. Have tried the HP Scan Doctor. Comes back wth an out of paper error. The pinter has two trays and paper is loaded in tray no. 2.

 

When I run the Print and Scan Doctor, and I run the Fix scanning problems, Recommended Updates and Device Manger , HP TWAIN, Scan and HP Scan are good. Device status shows error ( out of paper, even though there is paper in tray 2 and tray 1 is closed - not used) and Windows (WIA)scan ....

 

1 REPLY 1

‎06-19-2020 12:31 PM - edited ‎06-19-2020 12:32 PM

HP Recommended

@JacquesRochon

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Let's try these steps to resolve the issue: 

Root level uninstall and reinstall printer drivers: 

  • Go to Control panel – Programs and feature – Select all the HP Color LaserJet printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

  • If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
  • If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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