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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-28-2023 09:35 AM

HP Recommended
Product: HP LaserJet Pro MFP M148fdw

Scan not available on my HP Laser Jet Pro M148fdw. I use Windows 10. Help video is Windows 11.

Category:
1 REPLY 1

‎04-30-2023 09:49 PM

HP Recommended

Hi @WESLOVELACE,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're having trouble scanning with your HP LaserJet Pro M148fdw on Windows 10. Here are a few steps you can try to troubleshoot the issue.

 

  • Check the printer connectivity: Make sure that your printer is connected to your computer and turned on. If your printer is connected through a USB cable, try disconnecting and reconnecting the cable to your computer. If your printer is connected through a wireless network, make sure that it is connected to the same network as your computer.
  • Install the latest drivers: Visit the HP support website and download the latest drivers for your printer model. Install the drivers on your computer and follow the prompts to complete the installation process.
  • Check the scanning software: Check if the scanning software that came with your printer is installed on your computer. If it is not installed, download and install the software from the HP support website. Once installed, open the scanning software and try scanning a document.
  • Windows built-in scanning: Windows 10 has a built-in scanning feature that you can use to scan documents. To use this feature, open the Windows Scan app by typing "Scan" in the search bar and selecting the app from the search results. Follow the prompts to scan a document.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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