• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-17-2023 11:21 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

Hi,

I wanted to scan a multipage document to save as a whole PDF file on a shared network on a Windows workstation from my scanner using the scanner online display (not the HP Smart software, just because the workstation is not easly accessible from the same place as the scanner)

 

I get the support by phone that tell me that it is not possible to do that with a scanner !!!! I am very estonished.

 

When I scan the first page, at the end, the scanner display a page that offers the choice to Terminate or Continue....BUT if I wait for some seconds, the page disappear and the file is sent to the server without having the time to place the second page for scanning and tap on the screen to continue !!!!

 

The support says that IT IS NORMAL !?! How can you you understand THAT !

 

And there seems to be no way to access a technical support that can explain me that !

Can someone explain me why the behaviour is normal ?

Regards.

Eric.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.