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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-16-2020 06:34 PM

HP Recommended
Product: MFP M29w printer
Operating System: Chrome OS

My printer is connected to the same network as my chromebook & I can print & copy fine. I can even Google cloud print. But, I cannot figure out how to begin a scan on this printer.

Please help... 

Thanks,

Marty

1 person had the same question
3 REPLIES 3

‎08-17-2020 01:02 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Check out this resource on how to use the Webscan:

 

https://www.youtube.com/watch?v=QL1obc9FDyI

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎08-20-2020 05:14 PM

HP Recommended

The Scan option does not appear on my EWS Navigation Bar.

I confirmed WS-Scan is enabled in my settings.

How do I get the Scan option to appear on my EWS Navigation Bar?

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‎08-21-2020 12:33 AM

HP Recommended

Hi,

Webscan is a feature supported on HP Inkjet printers only, not on lower-end Laserjets, and your printer does not offer any other scan alternative.

 

I am afraid that for your printer model, scanning is not supported on a Chromebook.

 

If your Chromebook model may support installing Android Apps, you may try using the HP Smart app:

https://support.hp.com/us-en/document/c03561640

 

You may check below support document from Google regarding using Android Apps on Chrome OS:

https://support.google.com/chromebook/answer/7021273?hl=en

 

If it is not supported or working, you will need to use another device to scan (a mobile device, tablet, Windows PC, or a Mac).

 

Shlomi



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