Scan presets and output always revert to 'photo' and 'color'.

[golfcity]

I set scan preset to 'document' and scan output to 'grey' but after every page scan it reverts to 'photo' and 'color'.  How do I 'fix' these settings so I don't have to change for every scan.

TIA

[Betty0610]

@golfcity

Welcome to the HP Support Community.

I'd be happy to help.

Could you send a screenshot of the window where you set the preset please?

Thanks 🙂

[golfcity]

[Betty0610]

What application are using to scan (HP Smart, HP Scan or Image Capture)?

[golfcity]

Hello, Betty,

Thanks for getting back to me.  I am using HP Smart, for both scanning and printing, on a an iMac running Monterey 12.4.

HP Smart is version 13.6.0 (571).

[Betty0610]

Did you try to uninstall and reinstall the HP Smart App?

[golfcity]

Hello, Betty.  

Yes I've tried that - still the same.  Maybe it needs to be fixed in the next update?

But I'm sure the settings didn't change between scans of multiple pages.

Rgds.,

[Betty0610 · Accepted solution]

Yea it could. Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[golfcity]

Hello, Betty.  

Thanks for your response again.  Went to the download site but no firmware available for the M277.  Its probably obsolete now so will not be getting any updates.  However thanks for your help.

best regards,

[Betty0610]

You're most welcome. The next update should fix then.

Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)