Scan result

[FredHbF]

The generated PDF is slanted. How can I rework it so that it may be correct? The existing rework options don't touch the slanted representation.

[A_Gayathri]

Hi @FredHbF,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If the generated PDF from your HP OfficeJet Pro 9014e All-In-One Printer is slanted, you can try the following steps to correct it:

1. Recalibrate the Scanner:
   • Open the HP Smart app on your computer.
   • Go to the scanner settings and look for an option to recalibrate or align the scanner. This can help ensure the scanned documents are properly aligned.
2. Use a Document Editing Software:
   • Open the slanted PDF in a document editing software like Adobe Acrobat.
   • Use the “Edit PDF” tool to straighten the pages. You can do this by selecting the pages, right-clicking, and choosing the option to rotate them until they are correctly aligned.
3. Scan with a Flat, Clean Surface:
   • Make sure the document is placed flat and straight on the scanner bed. Any slight misalignment can result in a slanted scan.
   • Clean the scanner glass to ensure there are no smudges or debris causing the slant.
4. Update Printer Firmware and Software: Update the firmware on an HP printer
   • Ensure that your printer’s firmware and the HP Smart app are up to date. Outdated software can sometimes cause scanning issues.
   • Go to the HP support website, download, and install the latest firmware and software updates for your printer model.
5. Adjust Scan Settings:
   • When scanning a document, manually adjust the scan settings to ensure the document is aligned properly.
   • You can also try scanning the document using different resolution settings to see if that resolves the issue.
6. Check for Hardware Issues:
   • Inspect the scanner mechanism for any physical obstructions or issues that could cause misalignment.
   • Ensure that the scanner lid closes properly and applies even pressure across the document.

Refer to this document: HP OfficeJet Pro 9014e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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