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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-24-2017 05:40 AM

HP Recommended
Product: Photo Smart 5520
Operating System: Microsoft Windows 8.1 (64-bit)

Can someone tell me how to create a Scan shortcut to my desk top, I haven't got one at the moment, and each time I need to scan something I'm using the Scan and Print doctor, which isn't ideal, I can't find anything in the programs for my printer either, which I don't understand, can someone help me please

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2017 05:58 AM

HP Recommended

I now have the App on my phone, and it worked, so thank you very much for your help, I am very sorry for taking so long to reply, I've been ill, so I've not felt like doing anything, thanks for all your help, it's appreciated very much

View solution in original post

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8 REPLIES 8

‎10-24-2017 09:23 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you check out this resource:

 

Create a scan shortcut and high resolution scans  (HP Officejet Pro 8700 AiO series and 6900 series)

 

(it's for different printer and for Win 10, but may be applicable for your case)

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-24-2017 09:31 AM

HP Recommended
No it didn't help me at all, I would like to put a Scan short cut on my desktop for a HP PhotoSmart 5520 printer, to make it easier for me when I want to scan anything onto my computer, all the programs I have for my printer, doesn't seem to have the option of scanning, can you please tell me how I do this?
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‎10-24-2017 09:32 AM

HP Recommended

Hi @j62

 

Was the FULL feature software installed?

 

If it was not installed, try this:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-27-2017 01:25 AM

HP Recommended

I will try what you have suggested, and I am sorry I've not replied quickly, I've been in pain with my back, I put it out the other day,I've not been able to concentrate on anything, when I've tried to do what you suggested, I will put a reply here to tell you what happened, thank you for your help so far, I do appreciate it

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‎11-09-2017 05:58 AM

HP Recommended

I now have the App on my phone, and it worked, so thank you very much for your help, I am very sorry for taking so long to reply, I've been ill, so I've not felt like doing anything, thanks for all your help, it's appreciated very much

Was this reply helpful? Yes No

‎11-09-2017 06:03 PM

HP Recommended

Hi @j62,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-01-2019 06:10 AM

HP Recommended

Marked as Solved but not solved. My scanner works fine, just no shortcut. Come on guys, it cant be that complicated, how do we do it?

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‎05-01-2019 06:37 AM

HP Recommended

All is sorted out now, and I can scan without any problems 

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