Scan to Chrome OS

[Tkmrsa78]

I don’t know which software or app to install on my chromebook to enable the scan to computer feature. All of the hp apps in google play are for windows and not chrome os. Those that seem like a fit, havent panned out. I can print, but scanner is not connecting to my co

[Jeet_singh]

@Tkmrsa78,

Thank you for posting this on HP Support Forums!

I see from your post that you need assistance in scanning on your chromebook. No worries, I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes on the Printer before the issue started?

Are you trying to scan using webscan? Could you please share the screenshot of the issue as this will help me in understanding the issue and provide you with an accurate steps which should help you resolve this issue.

In the meantime, let's try these steps here: 

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

To enable Web Scan:

1. Open the printer's Embedded Web Server by typing in the printer's IP Address in your address bar.
2. Click on the Settings tab.
3. Click on Administrator Settings on the left.
4. On the right, make sure there's a checkbox next to Web Scan. 
5. Click on Apply.

While you are on this page, I should mention that you do not want to check on Enable All or Control Panel lock. Doing so will render all of the features available from the printer's control panel unusable. 

Alternatively, I would suggest here is to follow this video, which will help you with scanning from chromebook/webscan - Click here (This is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party links meant only for viewing information).

For additional information on how to scan from chromebook - HP Printers - How to Scan (Chromebooks)

Incase, if you find this difficult, If you have any android or ios device, you can use HP Smart app to connect the printer to the network.

For more details, please go through this link: HP Printers - Using the HP Smart App (Android, Apple iOS)

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂