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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-30-2023 03:20 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

I am able to use Scan to Computer from my printer, but it uses an old folder destination when it scans.  I have updated the destination in the HP Scan application, and if I scan from there it works fine.  If I try to use it from the printer directly, it goes back to the old destination folder and actually recreates it every time since it has been deleted.

 

Is there a way to change the destination folder on the printer itself since it doesn't seem to pick it up from the application on the computer?

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