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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-30-2023 03:20 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

I am able to use Scan to Computer from my printer, but it uses an old folder destination when it scans.  I have updated the destination in the HP Scan application, and if I scan from there it works fine.  If I try to use it from the printer directly, it goes back to the old destination folder and actually recreates it every time since it has been deleted.

 

Is there a way to change the destination folder on the printer itself since it doesn't seem to pick it up from the application on the computer?

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