• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-19-2022 07:18 PM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 11

Is it correct that the 8610 cannot scan to computer (PDF) to a Windows 11 computer? I've got two laptops: an old Win10, and a new (HP) Win11. The 8610 shows Scan to PDF to the Win10 machine, but not on the WIn11. Win11 cannot scan to PDF. Why did HP break this?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2022 10:39 PM

HP Recommended

Hi,

Please uninstalling the HP Officejet Pro 8610 Basic Device Software, click Start > Settings (Gear icon) > Apps and unisntall the specific software if listed.

 

Now download and install the latest Full Feature Software for your printer:

https://ftp.hp.com/pub/softlib/software12/COL51190/bi-124097-4/Basic_Webpack_x64-116-Basic_Webpack_x...

 

Following a successful installation, open the HP Office jet Pro 8610 icon on your desktop and click on Manage Scan to Computer, ensure the feature is enabled and then try scanning from the printer front panel.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎01-19-2022 10:39 PM

HP Recommended

Hi,

Please uninstalling the HP Officejet Pro 8610 Basic Device Software, click Start > Settings (Gear icon) > Apps and unisntall the specific software if listed.

 

Now download and install the latest Full Feature Software for your printer:

https://ftp.hp.com/pub/softlib/software12/COL51190/bi-124097-4/Basic_Webpack_x64-116-Basic_Webpack_x...

 

Following a successful installation, open the HP Office jet Pro 8610 icon on your desktop and click on Manage Scan to Computer, ensure the feature is enabled and then try scanning from the printer front panel.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-20-2022 06:13 PM

HP Recommended

Shlomi, _thank_you_ so much for this: it works exactly how I want it now. I had gotten pretty frustrated trying to uninstall/reinstall the "stock" drivers. Thank you for your help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.