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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-17-2020 06:09 AM

HP Recommended
Product: HP 9016
Operating System: Microsoft Windows 10 (64-bit)

When trying to scan to computer using the option on the Printer touchscreen it tells me to download the software from 123.hp.com which directs me to the Smart App (already installed) Then it says "Open the software and select 'Print scan & fax', 'Scan' and 'Manage Scan to computer'. These options do not appear on Smart App.

 

What I can find is 'Scan to Computer Webscan' but that says "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer." I didn't disable it and I'm the the guy who set up the printer.

 

The HP help for their so called 'Smart' app is appalling. 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2020 06:14 AM

HP Recommended

Hi,

Follow HP Easy Start by selecting the Basic or Full Software option for your printer:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_5_4644_17.exe

 

Once completing the installation front panel scanning should become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎07-17-2020 06:14 AM

HP Recommended

Hi,

Follow HP Easy Start by selecting the Basic or Full Software option for your printer:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_5_4644_17.exe

 

Once completing the installation front panel scanning should become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-17-2020 07:41 AM

HP Recommended

Thank you for this reply. It has solved the issues I was having. I don't know why HP doesn't just direct its new users to this rather than the 'Smart' App. I wish I had had this software right at the beginning.

1 person found this reply helpful
Was this reply helpful? Yes No
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