Scan to Computer (webscan) not working - function has been disabled?

[Giuliano81]

At some point the HP Embedded Web Server did not allow to Scan to Computer anymore. I cannot set up anything on the "Settings" area. Scanning using the HP Smart App works, and I can see my computer on the display of the device, but I cannot set it up to scan to my computer as it used to. I've tried everything I can think of. 

How can I solve the issue and go back to being able to set up Scan to Computer?
To scan and print over the network (and A3-capability) were the main function required when I purchased it, and it is extremely frustrating that it stopped working and I cannot reconfigure it.

[zoey7886]

@Giuliano81, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Webscan Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If Webscan has been disabled in the HP Embedded Web Server (EWS), you need to enable it to scan photos and documents from your printer to your computer using a web browser. Follow these steps:

Enabling Webscan

Open the Embedded Web Server:

• Open a web browser and enter the IP address of your printer to access the Embedded Web Server.

Log in as Administrator:

• Ensure you are logged in as an administrator. If you do not have admin access, contact your network administrator for assistance.

Navigate to Administrator Settings:

• Click the Settings tab.
• In the Security section, click Administrator Settings.

Enable Webscan:

• Select Webscan from EWS to enable Webscan.
• Click Apply.

Using Webscan

Once Webscan is enabled, follow these steps to scan using Webscan:

Load Original Document:

• Load your original print-side down on the scanner glass or print-side up in the document feeder.

Access Webscan Functionality:

• Open the Embedded Web Server.
• Click the Scan tab.
• Click Webscan in the left pane, change any settings, and then click Start Scan.  

Hope this helps! 

Take care, and have an amazing day!  

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