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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP OfficeJet Pro 7740 Wide Format All-in-One Printer

At some point the HP Embedded Web Server did not allow to Scan to Computer anymore. I cannot set up anything on the "Settings" area. Scanning using the HP Smart App works, and I can see my computer on the display of the device, but I cannot set it up to scan to my computer as it used to. I've tried everything I can think of. 

 

How can I solve the issue and go back to being able to set up Scan to Computer?
To scan and print over the network (and A3-capability) were the main function required when I purchased it, and it is extremely frustrating that it stopped working and I cannot reconfigure it.

 

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