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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-25-2021 09:34 AM

HP Recommended
Product: HP6970
Operating System: macOS 11.0 Big Sur

I have connected another MacBook pro to use my HP6970 printer and all printing jobs are functioning correctly apart from Scan to Computer which shows on the printer panel as Computer Unlisted. The original MacBook still functions correctly. I have removed and reloaded the printer software using HP Smart and the selection for Scan to Computer is indicated as enabled. Both Macs are running OS 11.2. I have now exhausted my limited ability. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2021 11:32 AM - last edited on ‎03-06-2026 11:49 PM by Moderator

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP App, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference, by completing the software installation front panel scanning should become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎07-25-2021 11:32 AM - last edited on ‎03-06-2026 11:49 PM by Moderator

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP App, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference, by completing the software installation front panel scanning should become available.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-25-2021 02:04 PM

HP Recommended

Many thanks for your help it was very much appreciated and solved the problem I have been struggling with for days. 

Was this reply helpful? Yes No
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