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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scan to Computer

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06-08-2024 11:23 AM
When using the scan to computer feature my scanned document went to the document folder. Worked fine until recently, but now when I used it I am not able to find the scanned document. I have uninstalled the HP software and reinstalled but the issue is not resolved. I am using Windows 11 and the printer is a HP Officejet Pro 9015.
06-08-2024 11:57 AM
Welcome to the HP English Community --
IF you have not done so,
- (Re)Install the Full Feature Software / full driver printer software and Restart the computer.
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Windows
Printer - Full Feature Software
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.
NOTES:
HP Scan is not installed if the printer does not support Scan.
The Printer Assistant is not installed if the type of full driver software does not support it. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.
- Uninstall existing full driver printer software from Programs and Features.
- If your printer includes a separate "help" in Programs and Features, uninstall that, too.
- Restart the computer and log in.
- If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<
HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only
If / When asked, opt for the Full Driver / Full Software to be installed.
If using a printer USB cable, connect the cable when asked to do so, near the end of the installation process.
After the software is installed, Restart the computer and sign in.
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- Optional -- Supported by your printer
Details Page - Driver - For your Printer
>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<
HP Universal Scan - Full Feature Software and Driver
If asked, opt for the Full Driver to be installed.
After the software is installed, Restart the computer and sign in.
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Next,
Follow up with Printer Assistant Shortcut (on Desktop) > Scan > Manage Scan to Computer > Enable
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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.
Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.
- Printer Assistant – Where still supported as part of the full driver printer software
- HP Scan Assistant – For those printers that no longer provide the Printer Assistant
- HP Scan – Shortcut on Desktop named for the printer model
- When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
General Example - Windows - Full Feature Software - Installed
Programs_and_Features_Printer_Desktop_Icons_14
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP OfficeJet Pro 9015 All-in-One Printer
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