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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-08-2018 10:00 AM

HP Recommended
Product: MS Outlook, Version 14
Operating System: Microsoft Windows 10 (32-bit)

The Scan to E-mail function worked on Friday of last week.  The Scan to E-Mail function does not work today.  I updated the Printer Drivers to confirm wireless connectivity, the drivers updated successfully on the printer.  I powered down and reapplied power to the printer after three unsuccessful attempts to Scan to E-mail.

 

I also attempted to Scan to E-mail to one other alternative E-mail address unsuccessfully.

 

I was able to scan directly to my computer as a picture.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2018 02:57 PM

HP Recommended

@Don-SBP

Welcome to HP Forums,

Let's get straight to it!

 

We are working on resolving the issue with the HP server, meanwhile, you could use the HP Smart App as an alternate application:

That said, please respond to my private message with the details I need to get the email sent to your address from the backend team.

 

You may check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

 

I hope your day gets better, good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-09-2018 02:57 PM

HP Recommended

@Don-SBP

Welcome to HP Forums,

Let's get straight to it!

 

We are working on resolving the issue with the HP server, meanwhile, you could use the HP Smart App as an alternate application:

That said, please respond to my private message with the details I need to get the email sent to your address from the backend team.

 

You may check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

 

I hope your day gets better, good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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