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- Scan to Email Issue

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05-23-2024
09:09 PM
- last edited on
05-24-2024
09:47 AM
by
DANCOS
HP Office Jet Pro 9010 Series [Personal Information Removed]. After going through and adding my email to my HP account, I am unable to scan to email. When I test it, I get an error reading 'SMTP email server error. The server might be down or busy. Try again later.' I have turned off and on, unplugged my printer and looked at all security settings on both my email and printer.
05-24-2024 10:49 AM
Welcome to the HP English Community --
It is possible you are tripping over the Email Security enforced by your email provider.
What?
Google and other email providers require extra security when dealing with third party apps that try to access that email provider's servers. "Less Secure Access" has been disabled by many email providers.
In most cases, and assuming the error is not an old / outdated DNS access issue (Links provided later in this message), the solution is to enable 2-Step Verification / 2FA in your email account's security and create an App Password to be used in place of your regular email password in your Scan to Email SMTP Profile.
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Scan to Email – Two-Step Verification / 2FA and Application Password
Email Account Security
"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".
“Less Secure Apps” is disabled.
For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification / 2FA (2 Factor Authorization) AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.
Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.
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Example – Google / G-Mail
Notice from Google
Less secure apps & your Google Account
This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification / 2FA security feature. App Passwords
Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google
Steps
Log into your Google Account
Open your Google Security Webpage
Next, if not done, Switch ON 2-step verification / 2FA
Next, Complete the steps to open your mail security settings
and
Create / Select app and (then) create your app password
- At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
- Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
- Make note of the password in case you need to re-enter it.
- Tap Done.
Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.
Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.
Assign / set that new App Password in your Scan to Email profile as the password.
Save and Test
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Apple – “App Password” for third party applications
Sign in to apps with your Apple ID using app-specific passwords
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Comcast / Xfinity – “App Password” for third party applications
Turn Your Access to Third Party Email Programs On/Off in Xfinity Email
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Yahoo Mail – “App Password” for third party applications
Yahoo - Generate and manage third-party app passwords
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Microsoft
How to use two-step verification with your Microsoft account
Next >>> Using app passwords with apps that don't support two-step verification
Work or school accounts - Manage app passwords for two-step verification
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What about the Port?
What’s the Difference Between Ports 465 and 587?
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DNS Servers
DNS server list by country
If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.
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Public DNS Server List
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EWS_9025_Scan-to-Email_Setup_6
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References / Resources
HP Printer Home Page - References and Resources
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HP OfficeJet Pro 9010 All-in-One Printer series
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